Privacy Policy

1. Introduction

Bouncing Babies ('we', 'us', or 'our') is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our services:

• •Personal identification information: Name, email address, phone number, shipping address, and billing address when you place an order or create an account.
• •Payment information: We collect payment card details and UPI transaction IDs. All payment processing is handled securely by our third-party payment gateway (Razorpay). We do not store full card numbers on our servers.
• •Order history: Details of products you have purchased, returns, and exchanges.
• •Communication data: Records of your interactions with us via email, phone, or live chat for customer support purposes.
• •Device and browsing information: IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring URL, collected through cookies and similar technologies.

3. How We Use Your Information

We use the collected information for the following purposes:

• •To process and fulfil your orders, including shipping, returns, and refunds.
• •To communicate with you about your orders, account, and inquiries.
• •To send you marketing communications (with your consent) about new collections, offers, and promotions.
• •To improve our website, products, and customer experience.
• •To detect and prevent fraudulent transactions and ensure the security of our platform.
• •To comply with legal obligations and enforce our terms of service.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• •Essential cookies: Required for the website to function properly, including shopping cart and account login.
• •Analytics cookies: To understand how visitors interact with our website (e.g., Google Analytics).
• •Marketing cookies: To deliver relevant advertisements and measure campaign effectiveness.
• •You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

5. How We Share Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

• •Service providers: With trusted third parties who help us operate our business — including shipping carriers (Delhivery, India Post, etc.), payment processors (Razorpay), email service providers, and analytics platforms. These providers are contractually bound to protect your data.
• •Legal compliance: When required by law, court order, or government regulation (including under Indian law).
• •Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Order records are retained for the duration required by Indian tax and accounting regulations. When we no longer need your data, we will securely delete or anonymise it.

7. Your Rights

Under applicable data protection laws, including the Information Technology Act, 2000 and the SPDI Rules, 2011, you have the following rights:

• •Access: Request a copy of the personal data we hold about you.
• •Correction: Request correction of inaccurate or incomplete data.
• •Deletion: Request deletion of your personal data, subject to legal retention requirements.
• •Withdraw consent: Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• •Grievance redressal: Lodge a complaint with our Grievance Officer (details below).

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for data transmission, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our products are designed for children, but our website and services are intended for use by adults (parents and guardians). We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment gateways). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated policy will be posted on this page with a revised 'Last Updated' date. We encourage you to review this page periodically.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the SPDI Rules, 2011, we have appointed a Grievance Officer to address any concerns or complaints regarding data privacy:

• •Name: [Grievance Officer Name]
• •Email: grievance@bouncingbabies.in
• •Phone: +91 88888 88888
• •Address: Bouncing Babies, Mumbai, Maharashtra, India
• •We will acknowledge your complaint within 24 hours and resolve it within 30 days.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• •Email: hello@bouncingbabies.in
• •Phone: +91 88888 88888
• •Address: Mumbai, Maharashtra, India